my laptop is reseting

[Tomunio]

My computer resets after a few minutes, sometimes after a smaller operation, sometimes just when logging in. In some games they work - however, after exiting the game after a few minutes, it stops and resets. It's not overheating unless the maximum fan set and also resets. I opened the lid to replace the memory - I do not know if the warranty will cover it. x Mostly it resets when watching multimedia. all updates are good.  Help please

[Elohi_NR · Accepted solution]

Hi @Tomunio,

Welcome to the HP Support Community. 

I'd like to help!

Have you made any changes to the software or to the current Os? Have you updated Bios and graphics card?

Click here and select the current version of OS and see how it goes. 

You may also perform a few steps from this document. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Elohi_NR]

Hi @Tomunio,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Elohi_NR]

Hi @Tomunio,

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

[Tomunio]

Hello, I did what the tips. The computer performed better - it resets less often. However, the problem has not disappeared. It took me some time to install stable windows again. I scanned everything in HP Assistance and found nothing Thank you for your interest because I have been struggling with this laptop for 3 months