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Isaacad
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Message 1 of 2
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my laptop overheat while i'm charging and playing game

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Omen by hp 15-ce0xx
Microsoft Windows 10 (64-bit)

hello 

my laptop overheat while i'm charging and playing game at the same time i tried to solve this by decreasing maximum state process to 60% it doesn't work but my laptop doesn't overheat when i'm using only on battery.  so please help me..

my laptop model is OMEN by Hp 15-ce0xx 

core i7 7th gen

GTX 1050ti 4gb

8gb ddr4 ram

 

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Isaacad

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

use the following steps:

  • Shut down the computer, and then inspect and clean the exterior vents to remove dust buildup by blowing air through the vent openings. Dust can accumulate inside the vent openings and around internal cooling components, preventing the removal of heat.

For more information on reducing heat inside your computer, see Reducing Heat Inside the PC.

  • After you remove the dust, turn on the computer. If the error message persists, continue with these steps.
  • Perform a hard reset. Performing a hard reset can reset recorded thermal values in memory and enable you to use the computer again, even if only for a short time to access and save any important files before service.

For more information on performing a hard reset, see Use Hard Reset to Resolve Hardware and Software Issues.

  • In some cases, updating the BIOS might help prevent this error from occurring. For more information on how to update the BIOS, see Updating the BIOS.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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