Solved: my native resolustion is gone - HP Support Community

lol99 · ‎03-07-2019

so i have an omen which screen broke so i got it replaced and my native resolution before it was 1920x1080 and now it is 1366x768.

on my nvidia gtx 1050 card it still shows my native resolution but i can't change to that resolution even in the intel graphics center also.

any help given is appreciated.

thank you.

erico · ‎03-07-2019

Can you take a screenshot of the settings --> Display window and the Syetem -->About --Device specifications window?

Use Windows snipping tool. To access it just type snippping in the search box and click on the Snipping tool icon that appears above.

Save each image as JPEG and use the Photos icon in the post creation window to path to each image and put it in your next post.

Are you certain that your Dad did not replace the notebook with a less expensive model?

The reason I ask that is that the connectors on each LCD display type is different. some have 30 pins and higher resolutions LCD displays have 40 or more pins. One thing that cannot be changed is the connector on the notebook's systemboard. It will only allow the display type that belongs to the systemboard configuration to be plugged in.

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View solution in original post

erico · ‎03-07-2019

Was it replaced under warranty by an HP Service Center or an HP authorized repair facility ?

Is it still in warranty? Use the link below to check your notebook's warranty validity.

https://support.hp.com/us-en/checkwarranty/multipleproducts

I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"

lol99 · ‎03-07-2019

i don't know i was out and my dad got it fixed and the warranty expired

erico · ‎03-07-2019

Try the following.

Click the Windows icon. Click the Settings icon.

Select System and then Display. In the Display settings check the Resolution tab.

You should see a recommended (native) resolution that you can click on.

Click apply.

I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"

lol99 · ‎03-07-2019

its coming 1366x768 as native

erico · ‎03-07-2019

Can you take a screenshot of the settings --> Display window and the Syetem -->About --Device specifications window?

Use Windows snipping tool. To access it just type snippping in the search box and click on the Snipping tool icon that appears above.

Save each image as JPEG and use the Photos icon in the post creation window to path to each image and put it in your next post.

Are you certain that your Dad did not replace the notebook with a less expensive model?

The reason I ask that is that the connectors on each LCD display type is different. some have 30 pins and higher resolutions LCD displays have 40 or more pins. One thing that cannot be changed is the connector on the notebook's systemboard. It will only allow the display type that belongs to the systemboard configuration to be plugged in.

I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"

my native resolustion is gone

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