my omen command center dosen't work (omen X)

[LouisMouawad]

So, I got the premium version of avast(anti-virus) and it scanned my laptop and i said resolve all problems.One of the problems was the application that was slowing down the laptop, omen command center wasa part of these application.Avast put these apps in sleep mode and i need to but them back in normal mode from avast so i can use them again.All the applications were working after i put them back in normal mode exept for one and it's the omen command center.When i click on it, it says that there is no file in this laptop for the omen command center.I tried to install it from microsoft store but they said that i already have the application,so i deleted it from storage and i wanted to install it back but it's telling me that i still have the application and i didn't find any file for the omen command center

So i have 2 question:-There is a way to install it back?

If no,If i restart my laptop and deleting EVERYTHING, omen command center will come back?

I don't care re installing everything i don't have somthing important in my laptop but i need to be sure that if i reset completely my laptop omen command center will come back (Because they ask you if you want to delete everything or only your files)

Thank you

[Photoray002]

Anti Virus suites are not always the best solution to problems.

Go to Services and see if the HP Omen HSA is enabled. Right click on it and set it to run Automatic and click the Start button.

Let me know if it helps.

[LouisMouawad]

i don't have that "HP omen HSA" if there is another solution please tell me.

[Photoray002]

If you cant uninbstall or reinstall and you dont have that service available, Avast really screwed your system up.

You will have to do a factory reset. This will wipe the C drive and reinstall Windows. You will want to back up any important data first.

F11 will access the reset process at power on.

LEt me know if you have other questions.

[LouisMouawad]

Okay I will reset my laptop but I need to be sure that Omen Command Center will come back,can you confirm that Omen command center will come back if I reset my laptop?

And when I want to reset my laptop, there is many steps,like do you want to keep your Files or delete everything... can you tell me exatly what I need to do to reset it?

I’m sorry if I’m bothering you but I am really sad that Avast did that.Anyway

Thank you so much for responding for these 2 questions

[LouisMouawad]

Please give me detailed instruction how to back up important data and how do i factory reset?

detailed instruction please (don’t forget to respond to my other questions)

[Photoray002]

Backing up your data means that if you made any important documents or photos you want to keep, you need to copy them over to an external drive to keep them.

You do know what a USB flash drive is or a USB hard drive, correct?

Copy and paste what it is you want to keep. You can only do this with documents, photos, music, movies. But not with programs you installed.

[Photoray002]

1. Use one of the following methods to open Windows Recovery Environment:
   • BEST METHOD... USE THIS ONE Louis ...  Restart your computer and immediately press the F11 key repeatedly. The Choose an option screen opens.
   • or Click Start . While holding down the Shift key, click Power, then select Restart. Continue holding down the Shift key as the computer restarts, until the Choose an option screen opens.
2. On the Choose an Option screen, click Troubleshoot.
   
3. Click Reset this PC.
   
4. A prompt displays.
   • If you want to keep your personal files and customizations, click Keep my files, then click Reset. Your computer reinstalls the operating system and your computer restarts. You are done.
     
     Selecting keep my files:
     • Keeps your personal files intact when reinstalling Windows 10.
     • Deletes all apps and drivers you installed.
     • Removes all changes to settings.
     • Deletes all HP apps that came preinstalled on your computer. HP apps are reinstalled if your PC came with Windows 10.
   • BEST METHOD ...  USE THIS ONE Louis...  If you want to remove all files, click Remove everything and continue to the next step.
     Selecting remove everything:
     • Removes all personal files when reinstalling Windows 10.
     • Deletes all apps and drivers you installed.
     • Removes all changes to settings.
     • Deletes all HP apps that came preinstalled on your computer. HP apps are reinstalled if your PC came with Windows 10.

       note:

       Select this option if you plan to donate, sell, or recycle your PC.

5. If you only want to remove everything from the drive where Windows is installed, click Only the drive where Windows is installed. If you want to remove all files from the computer, click All drives.
   
6. You can fully clean the drive, so that no files are recoverable, or you can delete your files.
   • If you want to delete your files, click Just remove my files.
   • If you want to clean the drive, click Fully clean the drive.

   note:

   If you plan to donate, sell, or recycle your PC, select the option to fully clean the drive. This can take several hours but makes it harder for another person to recover files you have removed.

   
7. Click Reset.
   
   Windows reinstalls the operating system and the computer restarts.