my usb ports are not working properly

[julius04]

i was wondering if someone can help me or give me an advice.. my laptop's usb port is not working properly.. there are specific devices when plugged in to my usb ports it doesn't work easily... (eg. when i plugged my external drive i had to twist the usb cord for it to work properly.. same goes for my universal gamepad or my generic gaming mouse i had to retry connecting it multiple times to the usb port for it to work.. is there a problem on my laptop's usb port? do i need to send this now to the customer service for repairing? P.S When i bought this I was so excited to use it that i didn't had the chance to check its hardware components properly especially its usb ports that is why im so frustrated right now that my pc's hardware is not functioning well and this is already 8 months old from the date of my purchase..

[Jeet_singh]

@julius04,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I understand you are having issues with USB Port not working on your HP notebook. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes on the PC before the issue started?

Did you check if the device is listed under device manager?

What is the failure code?

In the meantime, let's try these steps here: 

Perform a Hard reset on the notebook: 

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

1. If Windows is open, click Start and then Shutdown.

   If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

2. With the power off, disconnect the power cord from the back of the computer.

3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

4. Reconnect the power cord and turn on the power.

If they are, I recommend you update the BIOS and Chipset drivers using the Official HP website: Click here to find and install. (Most of the times updating the Bios and Chipset does help to resolve these issues).

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

If the issue persists, CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

Could you please respond to this post with the details and with the results of the diagnostics code, as this will help me in further assisting you.

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[julius04]

does performing a hard reset removes all your programs installed and files on your PC?

[Jeet_singh]

@julius04,

Thank you for replying,

As I understand you would like to know performing a hard reset will not set the computer back to the factory settings, No, A hard reset is a term that describes the process of either pressing the reset button on a computer or peripheral or pressing and holding the power button for a few seconds. 

Please try the steps suggested from the previous post and get back to us with the results as this will help me in further assisting you.

Take care now and do have a fabulous week ahead. 🙂
Regards,

[julius04]

thanks for the feedback but I tried troubleshooting from installing latest drivers to re-installing the usb devices on the device manager such a shame that nothing fixed my problem.  Is there another way? Thanks.

[Jeet_singh]

@julius04,

It's great to have you back and your patience is greatly appreciated.

After reviewing your post thoroughly, I see that you have tried to follow the steps suggested and unfortunately nothing as helped to resolve this issue.

In this scenario, we would need to check if it's a hardware or software related issue. 

So lets try to run a test on the USB port from HP Hardware diagnostics - HP PCs - Testing for Hardware Failures

Depending on the test results if the test fails then this could clearly indicate a possible hardware failure.

If the test passes, I would suggest the next option would be to perform a system reset on the PC - HP PCs - Resetting Your Computer (Windows 10)

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please. Please note that I am not overloading you with a lot of troubleshooting steps. Instead, just like you, I am eager to ensure that the problem gets resolved. So I am providing you with more resources and information at your disposal to deal with the situation better.

Take care now and do have a fabulous week ahead. 🙂
Regards,

[julius04]

I had tried testing for hardware failures but every test had PASSED especially my ports which makes sense since i've tried connecting my other peripherals to the malfunctioning ports and it was working. It's just that it does not read some usb devices such as my hard drive and my generic gaming mouse without having to twist the cord until it work out..

Meanwhile, Resetting my PC wasn't my option for now because i think it might remove all my apps installed..

P.S I might do it after my semester ends when i no longer required to use my computer essentially. 

[Jeet_singh]

@julius04,

It's great to have you back and your patience is greatly appreciated. 

After reviewing your post thoroughly, I see that you have run the test on the USB port from F2, and it has passed without any errors. 

In this scenario, this looks like a possible software or driver conflict. Since you are not comfortable in performing a system reset.

You can try to create a new User account and check if that helps:

• Also, create a new local user account as an administrator by following directions from this link:
• https://support.microsoft.com/en-in/instantanswers/5de907f1-f8ba-4fd9-a89d-efd23fee918c/create-a-loc...
• Log into the new user account after restarting your computer then check if the issue gets fixed.
• If this does not help then the only option would to perform a system reset on the PC.

Let me know how that pans out, 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,