• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎07-22-2021 12:03 PM - last edited on ‎07-22-2021 12:58 PM by Moderator

HP Recommended
Product: NB PC Pavilion Gaming 15 - ocD106AX - 1AGXBPASAC1
Operating System: Microsoft Windows 10 (64-bit)

I purchased NB PC Pavilion Gaming 15 laptop on 26/08/2020 for my son. During purchasing the dealer told us that being student my son will eligible for 1 year extended warranty free beside normal 1 year warranty. We were not interested for further 1 year warranty against paying money. As per his advised my son sent his I Card of his college to his Whatsapp number given by him. 

On 19/07/2021 we visited the same HP World store of Avni River Side Mall for checking the said Laptop due to it's camera is not functioning and finally necessary Report to HP. The said/same person of the store has informed us that the said laptop having only 1 year normal warranty and not the 1 year extended warranty as a student. The reason is that he sent an email to my son's email and my son did't give any feedback to him. But during purchasing we were not informed/aware about the sending and feedback of said emails. 

Even still my son is student and why he will be deprived from getting the 1 year free extended warranty?

Category:
1 REPLY 1

‎07-26-2021 03:03 AM

HP Recommended

@Ismaily

 

Welcome to HP Support Community


I understand your concerns and frustrations

 

I will escalate your case to HP's regional escalation team and a case manager will get back to you

 

Please check your Inbox


Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.