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Message 1 of 2
Flag Post

nvidia graphic is not working

HP Recommended
OMEN by HP 15-dc0012ne
Microsoft Windows 10 (64-bit)

the nvidia card is not working .. the laptop is using the intel card only


I tried disabling intel and i am getting this message when i try to use nvidia  

((you are currently using a display attached to an nvidia gpu))


I tried to update all the drivers and it still didnt work .. when i use 3dmax (for example) it uses the intel card onlyScreenshot (2).png

HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

Hi@ola1992, Welcome to the HP Support Community!


 I understand you are receiving the error code 43 after installing the graphics drivers, don't worry I'll be glad to help you out, however, for an accurate solution I will need more details:


Have you installed a retail copy of the Windows or OEM version?

Have you tried to update the drivers either using Windows update or using HP Support Assistant?

Have you tried to run a test on the video card from F2?


In the meantime, let's try these steps here: 


Let's start off by performing a Hard reset on the notebook

Before power resetting your computer, do the following:

  1. Disconnect or remove all peripheral devices. Start up the laptop and test the computer by itself, and then reconnect one peripheral device at a time.

  2. Turn over the computer and look for a battery compartment door.

 I recommend to restore the BIOS defaults.You could restore the BIOS with this document selecting the reloading the BIOS default settings. That way it will look at the Hardware installed on the Notebook.

Once done, restart the computer and check.


The next thing, I would suggest here is to Run Windows Updates troubleshooter -


Download and install the troubleshooter from this link.


Now try to perform Windows Updates - 


1) In the search box, type, and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 


If the issue persists, I would suggest here is to uninstall the display drivers on your PC from the device manager.


Right-Click on the start button> click device manager> expand display adapters>then select the display drivers that are listed and right-click on it and uninstall the drivers.

Check the box that states delete the software for this device.

Now restart the computer and then update the Bios, Chipset and graphics card drivers on your PC either from our HP support website, using this link or download it using HP Support Assistant


Download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.


For more details, please go through this link: HP PCs - Device Manager Information (Windows 10, 


Keep me posted. Happy to help!


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 


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