cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 3
2,197
Flag Post

omen command center

HP Recommended
OMEN 15 ek0xxx
Microsoft Windows 10 (64-bit)

Recently bought the hp omen 15 2020 (intel) laptop, and it worked great! However, for some reason, I now cannot control my fans through the omen command center. Before, I could crank the fans all the way to max before a game, and my thermals would sit at a nice 75-ish degrees c. Now however, everytime I select the max option in fan control, nothing happens. When I play  a game, the cpu goes up to 100 degrees c, and stays like that for 10 minutes, as the fans continue to go up in small increments. The fan speed to start with was incredibally slow, and takes a while for it to really start moving air. 100 deg. c is no joke, very hot and unhealthy for the cpu, so does anyone have a fix? Controlling fans is kinda essential on gaming laptops, and it's unfortinute that omen command center stopped working. Now for some backstory, this started happening after I updated my bios through the product page for my laptop on HP's website. I updated every single other driver shortly after too, and still no luck. I un-installed and re-installed omen command center, and no luck. Please help me out!!! Thanks

2 REPLIES 2
Highlighted
New member
3 3 0 1
Message 2 of 3
Flag Post
HP Recommended

I had similar issues. Try downgrading to BIOS version F.01 Rev.A available on your driver support page.

 

The F.02 combined with an updated Command Center broke the fans on my 15-ek0003na (10750h - RTX2060)

 

I am using F.01 with "Fans Always On" disabled in the BIOS. Now I have total silence while browsing but have to change the "Fans Always On" to enabled and Graphics Switcher set to "Discrete" in Omen Command Center and restart. This gives me some control over the fans when gaming but the MANUAL mode is still broken in Command Center.

 

Basically, I'm not impressed with needing these workarounds and having these software issues on an otherwise really good laptop.

 

HFG

Highlighted
Level 4
Level 4
50 47 8 9
Message 3 of 3
Flag Post
HP Recommended

@Cheese4life_ Hi, please roll back to F.01 BIOS, seems the F.02 BIOS has some problem of fan controlling, the F.01 version works well.

The latest BIOS version will be available soon. Thanks.

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation