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‎11-17-2021 02:20 PM

HP Recommended
Product: Omen 15 AMD Ryzen 7 4800H with Radeon Graphics 2.90 GHz
Operating System: Microsoft Windows 11

  i have an omen 15 ryzen 7 laptop and i updated the gaming hub from some other website and the update stopped to show the cpu temperature and the fun also wouldn't respond when i put it on max mode. it always asks me to update it when i run the app and it just stopes at 1% and never increase. what would you suggest me to do?Screenshot (55).pngScreenshot (56).png

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2 REPLIES 2

‎11-18-2021 03:12 PM

HP Recommended

@johny8 

 

I can't see its version. You have to use Windows Store up update OGH, you can't use other website. Looks like your machine does not support Lighting. My machine is using v 1101 2111.0.0.

 

For 1% question, looks like your machine is idle. Please run something behind to see, it should increase to more than 1%

 

Regards

BH
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‎11-24-2021 08:26 PM

HP Recommended

Please find Service in Windows Menu, and open it:

 

SYLee1071_0-1637810759956.png

 

In the services menu, search for hp services (wording starting with HP). Enable them (set to Automatic) if any of them are disabled.

 

SYLee1071_1-1637810759988.png

 

 Finally, restart OS and try OMEN Gaming Hub again.

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