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‎04-19-2020 10:53 AM

HP Recommended
Product: omen
Operating System: Microsoft Windows 10 (64-bit)

My screen started flickering a couple of months ago, so I decided to look for the replacement and found out it was the B173ZAN01.1 and decide to buy it and replace it. I bought the B173ZAN01.0  and I proceed to install it and for some reason, it doesn't give me an image, only color bars. My question is the screen has to be the exact same one, or, that zero that differs at the end of the product number is what's making the difference and the model is incorrect?

1 REPLY 1

‎04-22-2020 11:46 AM

HP Recommended

@Constantine07

Thank you for posting on the HP Support Community.

 

To get the answer to this question, Yes! the part number should match the replacement part else there will be conflict while connecting.

  • NOTE: HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.

As we have limited support boundaries in the support community as of now. I would suggest you can check with the local tech center to isolate the issue.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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