omen problems

[oldmetalanmoody]

looked on here and not much advice for a omen laptop

when the ac is plugged in it wont boot, the charge light is orange and when i press the power button it briefly flashes white then back to orange.. remeber it is an omen so no access to battery or memory..tried holding the power button for 15-40 seconds and nothing..its over a year old with no warning signs except the fan made a loud noise

[Flower_Bud · Accepted solution]

@oldmetalanmoody

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand, your Omen notebook does not power on,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

What is the product number of your device? Use this link to find it: https://hp.care/2aSlUnS

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

When was the last time it worked fine?

Were you able to power on the unit with just battery power?

Have you made any hardware/software changes?

Are you using the original charger for your notebook?

Please perform a hard reset from the link: https://hp.care/2GnkMa8

For more troubleshooting steps, refer to this link: https://hp.care/2ujvI07

If the issue persists, please contact our phone support: 

1) Click on this link - https://hp.care/2moMFSc

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

[oldmetalanmoody]

omen 15 ax002na prod id w9t93ea#abu

2 weeks ago

no power at all

no just used for gaming

yes

[Flower_Bud]

@oldmetalanmoody

Thank you for responding,

It's great to have you back 😉

Have you tried performing Hard Reset?

If not, try those steps and if the issue persists, please contact our phone support

Have a great day 🙂

[oldmetalanmoody]

i didmention i  held the power button for 40seconds.. if thats not right forthe omen to hard reset im unable to find the right one for my omen as i saidtheresd not much info regarding omen computers.. like trying to find the  make and model number on the omen isnt mentioned in yourlisting..its some tiny writing underneath the omen i had to use a maginfiying glass for as it was so small

[Flower_Bud]

@oldmetalanmoody

Thanks for trying possible steps, 

I would suggest you contact our phone support

If you need further assistance feel free to reach out to us. 

Cheers 🙂