overheating and heating up even its case

[bszandras]

I bought this laptop 2-3 weeks ago, and the cpu heats up to even 90 Celsius (gpu is doing fine at 60), the only fan controll i found was HP Cool Sense, wich isnt doing much. After under moderate weight even case heats up. I tried an external laptop fan too, but i find it ridicolous that i spent a ton of money on a machine to be powerfull i cant use it properly because of bad cooling.

Am i missing the obvious solution or am I really doomed?

[praveen196]

@bszandras Welcome to HP Community!

I understand that you are facing an overheating issue.

 
I have a few steps to resolve this issue:  

Symptoms of heat issues and causes of excessive heat  

The following list describes some of the issues caused by overheating in the notebook:  

• Games stop responding during play.  

• Windows stops responding during use.  

• Fans inside the notebook become louder because they are spinning faster as the laptop gets hot, to remove the heat.  

• When starting the laptop, it sometimes stops at a black screen and does not open into Windows. Windows usually stop responding when it does open.  

The following list describes some causes of excessive heat:  

• Dust inside the laptop.  

• A new component, such as a hard drive, is added. The extra component causes the power supply to work harder and generate more heat. Extra heat also radiates off the new component and adds to the temperature inside the case.  

• Over time, some cooling fans might slow down and wear out, as the laptop is getting hot, depending on the usage of the laptop.  

• High ambient room temperature.  

Step 1: Removing dust and lint by cleaning vents  

Step 2: Ensuring proper space for ventilation  

Step 3: Updating the BIOS  

Step 4: Using HP CoolSense technology  

Step 5: Placing the notebook in a cooler room  

Step 6: Testing for hardware failure  

If the hardware has failed, capture the failure ID and revert for further assistance.  

 
If the Fan is Noisy and Spins Constantly, PC is Warmer than Normal: Click here for more details. 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Artistole]

Bruh did this start happening after a BIOS update ? because a lot of people are having the same problem after that BIOS update. Till the update it worked really well and it used to get hot but that was nothing and that's something that happens with every laptop but after this update it gets too hot and the fans are spinning at max speed and then it eventually shuts down

[bszandras]

Praveen196 did you even read my post or is this just an automatic message?

This laptop is brand new.

No it is not dusty inside.

Yes the BIOS is up to date.

No there is no additional hardware inside.

Yes I use HP Cool Sense.

And my room temperature is 25 C, wich I would say is pretty good for laptop.

So please now that you had a chance to read this again:

It even heats up the case, the keyboard.

I find it extremely frustrating that a laptop (labeled as a gaming laptop, this term is associated with high performance) can not cool itself, and I can not use its high performance.

What can I do to get my laptop cooler? I would find it ridicolous that HP had builds this weak fans into their laptops

[Riddle_Decipher]

@bszandras I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thank you for visiting the HP Support Community. 

[Artistole]

You can use ryzen master to lower the temperatures of the laptop but this will under volt the  CPU. I do not suggest doing this but it's a temporary solution to be able to play games. Don't mess around with it unless you know what you're doing. We still need HP to reply to this with a solution. 

Windows 10 version 2004 is now available for my laptop. If you look at the notes of the new F.08 BIOS, it says that this BIOS version can now be pretty much help installing windows 10 version 2004. Windows 10 version 2004 itself has a lot of problems so updating it to that may make it worse or fix it and since there is a pandemic now I can't try doing anything.