cancel
Showing results for 
Search instead for 
Did you mean: 
barry____
New member
1 0 0 0
Message 1 of 2
801
Flag Post

plastic peeling away from screen and joints pulling apart - known problem?

HP Recommended
HP gaming pavilion 15-cx0511na
Microsoft Windows 10 (64-bit)

Hi, strangely over the last 2-3 weeks the plastic that is stuck to the screen has been peeling away. Only two or three days ago, the connector has been breaking away and showing the hinges underneath. This is very strange as I haven't dropped it or anything. My guess is that because I use it for gaming, the hot air from the fan has made the screen pull away and has had a ripple effect onto everything else. Please aid.

15892019662848424298406821191809.jpg

1589202004404519105084691557592.jpg

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,994
Message 2 of 2
Flag Post
HP Recommended

@barry____ I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation