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Does your laptop battery charge only when the laptop is turned off? Click here to view the solution
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‎03-12-2019 03:20 AM

HP Recommended
Product: Example: Omen 17
Operating System: Microsoft Windows 10 (64-bit)

my laptop doesnt charge after plugging in. it shows plugged in not charging

3 REPLIES 3

‎03-12-2019 03:25 AM - edited ‎03-12-2019 03:25 AM

HP Recommended

Hello @LMessi10 

 

Please post the full model or product number of your Omen.

You can find it in the HP Support Assistant. Don't post the serial number.

 

If you rapidly tap the F2 key at power on, you will probably see the HP Diagnostics menu open up.

If so, go to component tests and run the power test for both the AC adapter and the battery.

What are the results?

 

HP How to use Diagnostics

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‎03-12-2019 03:38 AM

HP Recommended

OMEN 17 by HP

W2N47UA#ABA is my product number

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‎03-12-2019 04:03 AM

HP Recommended

OK thanks. That model is 3 years old now and its possible the battery has come to its end of life, especially if its been used a lot.

Run the diagnostics if you can, it will help determine if the battery is bad.

If you dont have the full diagnostics at startup, you can download it to Windows and run it also.

https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html

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