plugged in, not charging

[Fellar031]

i was frustrated about my laptop.  it still not charging even though i have been replacing the battery twice and reinstalling the bios etc etc. i am getting tired of this. even when i try to contact them back, i am stuck on the previous session which does not allow me to chat them via online.

i don't know what to do know.  this means that my omen should be installing bios every single time if i want to charge my laptop. what a shame. 

Also, the amount of time that I should give up because the laptop will be sent to the factory which makes me regret buying hp product now.

I need a solution not a repetition of work.

this is my number case: [edited]

[kevin-t · Accepted solution]

@Fellar031

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

[Fellar031]

When can i get those messages?