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BSB14
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Message 1 of 2
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Flag Post

power on omen error

HP Recommended
Omen Laptop 15-dc0xxx
Microsoft Windows 10 (64-bit)

Hi

 

I am getting an error on every boot after shutdown and the mouse becomes very slow. The error says:

"OmenCommandCenterBackground.exe - Application Error"

"The exception unknown software exception (0xe0434352) occurred in the application at location 0x00007FFA0D679129"

After pressing OK everything becomes normal. don't see any other issue. Here is the screenshot

Laptop Error.png
1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
19,471 19,428 1,054 980
Message 2 of 2
Flag Post
HP Recommended

@BSB14

 

Welcome to the HP Support Community.

 

Here's what you need to do:

 

Click here to download the latest OMEN Command Center to resolve this issue.

If the issue persists, Click here to find and install the Bios and chip-set driver updates,

 

If the issue persists, is recover the original application from the recovery manager: Click here for instructions to retain the original Omen controller.

The only other thing to do is to uninstall the software and install a fresh copy from the Microsoft store: click here

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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