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BasTelmo
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Message 1 of 2
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"e" key on my HP Omen 17-an183nd is unresponsive sometimes.

HP Recommended
HP Omen 17-an183nd
Microsoft Windows 10 (64-bit)

So this problem started a while ago, I tapped e to activate an ability in a game and nothing happened I didnt think weird about it at first and thought i may have just missclicked it. But while writing a word document i noticed that my "e" button is unresponsive sometimes. I did a test where I slowly pressed it 25 times and it only showed 16 of them. This is starting to get annoying and have no idea how to fix it. I have tried various other methods of fixing unresponsive keys but all didnt work. This problem is only at my 'e' button and not at any other keys. Can anyone help me to fix it?

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@BasTelmo

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Use HP PC Hardware Diagnostics to complete functional test of the keyboard and identify any problems with the hardware.

NOTE: Bluetooth devices are not currently supported.
  1. Download the latest version of HP PC Hardware Diagnostics.

  2. In Windows, search for and right-click HP PC Hardware Diagnostics for Windows, and then select Run as administrator.

    Run HP PC Hardware Diagnostics Windows as an administrator

  3. Click Component Tests, click Input Devices, and then select the Keyboard Test.

    Running the Keyboard Test

  4. Click Run once to begin the test.

    The test ends when you complete the tasks or after 3 minutes.

For more information about using the HP PC Hardware Diagnostics for Windows, go to HP PCs - Testing for Hardware Failures.
 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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