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trogne
Level 2
35 24 0 1
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random reboot/freeze - adapter?

HP Recommended
HP OMEN (model 17-w...)
Microsoft Windows 10 (64-bit)

 

 

On my HP Omen, I have a i7-6700HQ, which is part of the 6th generation (not 7), and I have a NVIDIA 965M .

 

In the manual (http://h10032.www1.hp.com/ctg/Manual/c05356862  , page 17), checkmarks indicate that I can have either a 120W adapter, or a 150W adapter.

 

But if you look on page 38, you'll see misleading info :

 

- 150 W PFC, Smart, slim, 4.5 mm (for use with products with NVIDIA N16E-GR (965M) or Intel 7th generation processors only)

- 120 W PFC, S-3P, slim, 4.5 mm (for use with products with NVIDIA N16P-GX only)

 

 

According to this page 38, my 965M needs 150W, but my Intel 6th (i7-6700HQ) needs 120W

 

 

FYI, my pc was shipped in august 2016 with a "120 W" adapter.

 Since february 2017, my pc is more and more freezing and rebooting by itself.

My PC even crashed one hour after I restored from a system image back when my PC was working properly (december 2016).

 

2 REPLIES 2
Riddle_Decipher
HP Support Agent
HP Support Agent
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@trogne

Thank you for posting on the HP Support Forums,

 

I have brought your issue to the attention of an appropriate team within HP. 

They will contact you shortly and likely request information from you in order to look up your case details or product serial number. 

 

Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

 

If you wish to show appreciation for my efforts to help you out, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Riddle_Decipher
I am an HP Employee

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trogne
Author
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Very important to all HP OMEN users :

 

It turns out that the problem was caused by the Hibernating mode messing up the memory.

 

DO NOT USE HIBERNATING MODE.  If you do, disable it !

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