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LightingBlade
New member
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Message 1 of 2
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screen glitch

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MEN by HP Laptop 15-dc1xxx
Microsoft Windows 10 (64-bit)
MEN by HP Laptop 15-dc1xxx graphic card: RTX2060 Ram : 16GB CPU: Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz I get screen glitch some times after displays turns no and disappear quickly. should I replace it because my laptop is under warranty.
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Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 2
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@LightingBlade

 

Welcome to the HP Support Community.

 

Let's try re-installing the display driver -

 

1) In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.

2) In Device Manager, expand Display Adapter. 

3) Right-click on the Display Adapter, and then select Uninstall device > Delete the driver software for this device check box > Uninstall.

4) Restart the computer. 

 

Try updating the computer - 

 

Step 1 Windows Updates -

 

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 HP Support Assistant Updates -

 

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Also, try updating the BIOS. Refer to this document for steps - HP Consumer Notebook PCs - Updating the BIOS (Basic Input Output System) 

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 


I am an HP Employee

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