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‎02-28-2020 04:52 PM

HP Recommended
Product: HP Pavilion Gaming Laptop 8GH43UA#ABL
Operating System: Microsoft Windows 10 (64-bit)

The screen turns black for split second. It happens when I am watching a video

3 REPLIES 3

‎03-02-2020 01:34 PM

HP Recommended

@Fleetguard

 

Welcome to the HP Support Community.

 

Are you watching an online video or something saved on the PC? If it is an online video, try a diff browser. If it is on the PC, try a different media player like VLC.

 

Let us know 🙂

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

Thanks 🙂

 

 


I am an HP Employee

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‎03-02-2020 03:44 PM

HP Recommended

Hi Betty0610,

Your help desk help me. A new driver was loaded and the laptop is working fine now.

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‎03-03-2020 01:35 PM

HP Recommended

I'm glad to hear that. Do get back to us in the future for further assistance.

 

Have a nice day!:)


I am an HP Employee

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