screen turns off while gaming

[mick2906]

I just got this laptop and every time I play a game (eg. minecraft, call of duty etc.) the screen will turn off after several minutes. audio is still on but the only way to turn the screen back on is by holding the power button until the laptop restarts. I have factory reset the device. that didn't work. Then I reinstalled all the drivers using HP website, didn't work either. I think it is a faulty GPU but was just wondering if there is anything I could still try to fix the issue.

[asmita6658]

Hi @mick2906

Welcome to the HP Support Community. I'd be happy to assist you with the display issue. 

Please try re-installing the operating system using these steps - HP Consumer PCs - Using the HP Cloud Recovery Tool

If the issue still persists, I'd suggest you Contact HP in your region regarding this. 

If you are having trouble navigating through the above options, please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Have a great day! 

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