Showing results for 
Search instead for 
Did you mean: 
New member
3 2 0 0
Message 1 of 2
Flag Post

screen turns off while gaming

HP Recommended
hp omen 15-ek0018ca
Microsoft Windows 10 (64-bit)

I just got this laptop and every time I play a game (eg. minecraft, call of duty etc.) the screen will turn off after several minutes. audio is still on but the only way to turn the screen back on is by holding the power button until the laptop restarts. I have factory reset the device. that didn't work. Then I reinstalled all the drivers using HP website, didn't work either. I think it is a faulty GPU but was just wondering if there is anything I could still try to fix the issue.

HP Support Agent
HP Support Agent
14,452 14,454 1,434 1,724
Message 2 of 2
Flag Post
HP Recommended

Hi @mick2906


Welcome to the HP Support Community. I'd be happy to assist you with the display issue. 


Please try re-installing the operating system using these steps - HP Consumer PCs - Using the HP Cloud Recovery Tool


If the issue still persists, I'd suggest you Contact HP in your region regarding this. 


If you are having trouble navigating through the above options, please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  


Have a great day! 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation