shut down when trying to install software of gaming mouse

[MPON]

when i try to install my gaming mouse (corsair gaming - scimitar RGB MOBA/MMO gaming mouse), he starts installing and when he gets to 58% he gets stuck moments later he shuts down.

how can i install the software?

the stop code is Driver Power State Failure

[MathewT]

Hey, Thanks for reaching out. I would love to help!

I understand you have some issues Installing the Gaming mouse software on your computer.

I would request you to download the driver and software directly from the manufacturer's website and install the same on your computer.

Link: SCIMITAR RGB Driver

Let me know if this helps you install the software.

[MPON]

It is the only way  to install the software.

but still the same happens.

it goes al ok until i get here.

after that i get a pause of +- 2min

and then i get

[MathewT]

Hi @MPON, Does this happen with any other software's that you install on this computer?

Regards

[MPON]

No didn't happen to any other program only this one

[Resolv_S]

Hello@MPON,

Thanks for the response.

Have you tried installing the same Mouse a different PC? Please try installing the Mouse on a different PC and let me know if you still have the same issue.

Hope this helps. Feel free to reply for more.

Resolv_S

I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Note: HP doesn’t recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

[MPON]

yes i did instal it on my previous laptop and on that 1 it worked without problem.

it was a windows 8pc that was updated to windows 10

[MPON · Accepted solution]

First i really want to thank the Support of HP.

I found the solution in 1 of your other posts.

There was 1 driver that wasnt updated ( NVIDIA- GEFORCE GTX) that caused the problem.

with the info of the other post i was able to find the problem and update the driver.

everything works now i'm so happy 😄

[Chimney_83]

Hi @MPON, I am the @Chimney_83. It looks like you were interacting with @Resolv_S , but he is out of the office today so I'll take over from here.

Thanks for the reply and glad that the issue is resolved. Please do post your technical queries on our Forums for assistance. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

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Please do post your technical queries on our Forums for assistance. 

Good Luck.