slight crackling/sizzling noise coming from underside of hp14s-fp1000na

[sp00kyjim-]

got my brand new 14s today and its great, but noticed a very faint crackling/sizzling noise coming from the underside of the laptop. i have to have my ear right next to it so like i said it is very faint but none the less concerning for someone like me who has never owned a laptop before. it doesn't seem to be any interference from the speakers, its just from the underside and doesn't seem to get any louder or change pitch at all, its just a constant from when i turn it on to when i turn it off, although i havent put any heavy load onto the cpu yet but so for its been a constant

was wondering if anyone else has had this problem or if its normal for a laptop 

thanks.

[ub6424]

Hello @sp00kyjim- 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report your results

[sp00kyjim-]

OS Name:     microsoft windows 11 home

Version:   10.0.22000 Build 22000

System Model:  HP Laptop 14s-fq1xxx

System SKU ( equals HP product number (p/n) )    4H2X5EA#ABU

Processor:       Processor AMD Ryzen 5 5500U with Radeon Graphics, 2100 Mhz, 6 Core(s), 12 Logical Processor(s)

BIOS Version/Date:     BIOS Version/Date AMI F.16, 18/10/2021

i also noticed while in the bios it doesn't make the noise but as soon as it boots into windows it makes the noise. i have no idea why but i thought id point that out in case it has any relevance

[ub6424]

Hello @sp00kyjim- 

Please follow instructions ...

(1) Download and install BIOS Update

HP Notebook System BIOS Update

F.25 Rev.A

12.3 MB

Jul 25, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(2) Reboot

(3) Let BIOS be installed until it's completely done !

(5) Test your notebook

(6) Please report your results

[sp00kyjim-]

the noise unfortunately still appears to be there after the bios update

[ub6424]

Hello @sp00kyjim- 

(1) Power off notebook

(2) Disconnect charger

(3) Press and hold <power> button for 30 seconds [ to drain off residual electric current ]

(4) Connect charger

(5) Please report your results

[sp00kyjim-]

The noise still unfortunately remains. Although it seems to be more if a whine now but it's still more or less the same noise 

[ub6424]

Hello @sp00kyjim- 

Please do a comparison:

(A) Battery mode only

(B) Charger/Battery mode

Are there any electrical devices near the notebook ? If so please place notebook somewhere else and test again. It could be electrical interference. I can't tell exactly from a distance. Go to Windows network flight mode as a test.

Please report your results

[sp00kyjim-]

I will have to test tomorrow but I noticed it's more so a whine noise now with the crackling happening whenever the SSD read/write led flashes.

I will test tomorrow and see if the noise changes depending on wether the charger is in 

[ub6424]

---

@sp00kyjim- wrote:

I will have to test tomorrow but I noticed it's more so a whine noise now with the crackling happening whenever the SSD read/write led flashes.

I will test tomorrow and see if the noise changes depending on wether the charger is in 

---

Hello @sp00kyjim- 

Perhaps an SSD firmware update could bring a bit more silence.

Dive into --->>> Can an SSD make Noise?

Kind regards