Create an account on the HP Community to personalize your profile and ask a question
09-13-2022 05:27 PM - edited 09-13-2022 05:29 PM
got my brand new 14s today and its great, but noticed a very faint crackling/sizzling noise coming from the underside of the laptop. i have to have my ear right next to it so like i said it is very faint but none the less concerning for someone like me who has never owned a laptop before. it doesn't seem to be any interference from the speakers, its just from the underside and doesn't seem to get any louder or change pitch at all, its just a constant from when i turn it on to when i turn it off, although i havent put any heavy load onto the cpu yet but so for its been a constant
was wondering if anyone else has had this problem or if its normal for a laptop
09-13-2022 05:43 PM
Sorry to hear that you are having problems ... I would like to help you.
Let me check your current system configuration
(1) Run msinfo32
- Select <System Summary>:
--->>> Copy/paste following key/value pairs:
System SKU ( equals HP product number (p/n) )
(2) Please report your results
09-13-2022 05:53 PM
OS Name: microsoft windows 11 home
Version: 10.0.22000 Build 22000
System Model: HP Laptop 14s-fq1xxx
System SKU ( equals HP product number (p/n) ) 4H2X5EA#ABU
Processor: Processor AMD Ryzen 5 5500U with Radeon Graphics, 2100 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date: BIOS Version/Date AMI F.16, 18/10/2021
i also noticed while in the bios it doesn't make the noise but as soon as it boots into windows it makes the noise. i have no idea why but i thought id point that out in case it has any relevance
09-13-2022 06:12 PM
Please follow instructions ...
(1) Download and install BIOS Update
HP Notebook System BIOS Update
|F.25 Rev.A||12.3 MB||Jul 25, 2022||Download|
Why should you install the update ?
Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:
(3) Let BIOS be installed until it's completely done !
(5) Test your notebook
(6) Please report your results
09-13-2022 07:04 PM - edited 09-13-2022 07:05 PM
Please do a comparison:
(A) Battery mode only
(B) Charger/Battery mode
Are there any electrical devices near the notebook ? If so please place notebook somewhere else and test again. It could be electrical interference. I can't tell exactly from a distance. Go to Windows network flight mode as a test.
Please report your results
09-13-2022 07:29 PM
I will have to test tomorrow but I noticed it's more so a whine noise now with the crackling happening whenever the SSD read/write led flashes.
I will test tomorrow and see if the noise changes depending on wether the charger is in
Perhaps an SSD firmware update could bring a bit more silence.
Dive into --->>> Can an SSD make Noise?
Didn't find what you were looking for? Ask the community