• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Does your laptop battery charge only when the laptop is turned off? Click here to view the solution
Locked

‎10-10-2019 07:16 PM

HP Recommended
Product: hp omen laptop
Operating System: Microsoft Windows 10 (64-bit)

ok im having such a hard time with it but im getting it little by little i need to know the fastest and most efficient way to re download all my drivers and firmware for my computer plz 

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-10-2019 07:20 PM

HP Recommended

Hello @MeatHEAD88 

 

What is the full product number of your Omen? If its messed up, you can still find the info on restart.

Rapidly tap the F1 key at power-on until the info menu opens, same way if you were to open the bios at boot.

 

IF someone compromised your system, the best thing to do is clean reinstall Windows. Otherwise you might continue having one problem after another.

You would need an 8 GB USB stick and use this tool to make the installer... Create media Windows 10 

When you install Windows, choose a Custom install and delete all the partitions, then let windows continue with what its doing.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎10-10-2019 07:20 PM

HP Recommended

Hello @MeatHEAD88 

 

What is the full product number of your Omen? If its messed up, you can still find the info on restart.

Rapidly tap the F1 key at power-on until the info menu opens, same way if you were to open the bios at boot.

 

IF someone compromised your system, the best thing to do is clean reinstall Windows. Otherwise you might continue having one problem after another.

You would need an 8 GB USB stick and use this tool to make the installer... Create media Windows 10 

When you install Windows, choose a Custom install and delete all the partitions, then let windows continue with what its doing.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.