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vinayyi
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Message 1 of 2
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suddenly shut down after uplug

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hp omen 15 dc0084tx
Microsoft Windows 10 (64-bit)

My laptop (hp omen 15-dc0084tx) suddenly shut down after unplug, i know my battery is fused ,the question is should i change my battery or go with it ?

 

what iam facing now is when the power goes out my laptop suddenly shutdown 

is that a problem for hardwares in future?

 

1 REPLY 1
Riddle_Decipher
HP Support Agent
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Message 2 of 2
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@vinayyi It seems like the battery is not holding charge or is malfunctioning, here's what I recommend we do:

 

I have a few steps listed below that should help you resolve this concern:

Unplug the charge, Turn off the laptop and turn it back on after 30mins.

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager:

1) In the search box, type and open “Device Manager”.

2) Expand “Batteries”.

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.

4) Click on “Uninstall”.

5) At the prompt put a check in the box to remove the current driver

6) Shutdown the computer.

7) Remove the battery for a minute and then put it back in. (Skip this step if you have a non removable battery)

8 - When the computer comes back up it should automatically find the driver.

9) Go to Device Manager.

10) Expand Batteries.

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.

12) Click "Search automatically for updated driver software"

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.

 

If the issue persists, run a battery and adapter test using the steps mentioned in this link: Click here

 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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