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aelhanafy
New member
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Message 1 of 2
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swelling of SR04XL battery

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HP Pavilion Power - 15-cb004nx
My Device HP Pavilion Power - 15-

 

I found a strange rise in temperature and denting on the surface
I unzip the back cover and found swelling in the battery and a rise in temperature and shape on the verge of explosion
I took it off and I am now afraid to do another installation that might explode or cause a fire in my house and I don’t know what to do
Battery photo attachment
Note: I used Google Translate to write the subject, so I apologize if I find errors in the language

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1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @aelhanafy

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

Asmita
I am an HP Employee

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