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11-21-2021 06:08 PM
Product: HP OMEN 15-DC
Operating System: Microsoft Windows 10 (64-bit)
Model: OMEN by HP Laptop 15-dc1xxx
System ID: 8574
My battery swelled, I have removed it because it was dangerous could be exploded or leaked because it was punching the back frame could damage it. The battery swelled after 1 year .... which was surprising because I have used many game laptops it never happened in the one-year time span.
Kindly help me how HP can support me in getting a new one?
Secondly, I hardly used it on battery in other words it was always being connected.
what should I do save from the aforementioned situation?
Let's see if HP doesn't support thenI would be the ambassador of other brands.
1 REPLY 1
11-23-2021 01:28 PM
Hi @zubairashfaque, Welcome to the HP Support Community.
Apologies for all the inconvenience
Don't worry as I'll be glad to help,
I appreciate your efforts to try and resolve the issue, and in order to fix this issue, your computer needs to be serviced. As we have limited support boundaries in the support community as of now,
As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer.
If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.
Have a great day!
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