cancel
Showing results for 
Search instead for 
Did you mean: 
nikku_jazz
New member
1 0 0 0
Message 1 of 2
4,000
Flag Post

system Lag

HP Recommended
HP PAvillion Gaming 15EC0073AX
Microsoft Windows 10 (64-bit)

I have a Ryzen 7 8 GB DDR4 Gaming laptop with 6GB Nvidia GTX 1660ti.

Although , the paper specs are quite high,the laptop started to lag after 10-12 days of purchase.

All the drivers are updates and Diagnostics shows no error.

After digging inside,I found that out of 8GB RAM only 5.92 GB is usable and around 3GB is consumed at idle with NO BACKGROUND APPS RUNNING.So,I am left with just 2 GB.

Games are just lagging and my  friend who has an ROG with Ryzen 5 and Nvidia 4GB GTX 1650 has better perfomance ,be it normal usage or gaming.I feel like something cheated and this is very wrong from HP's side.As the problem arised after the replacement date,I can't do even replacement. Please help me out otherwise I have no other way than to contact Consumer Forum

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
23,544 23,502 1,069 1,101
Message 2 of 2
Flag Post
HP Recommended

@nikku_jazz

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation