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HP Recommended
hp pavillion gaming laptop 15 dk0xxx
Microsoft Windows 10 (64-bit)

from the first day i bought and till now the battery is just draining too fast it just stands for 1 hour maximum 1 and a half an hour never more than that I am always needed to keep it plugged in to use it because of this battery life. first I thought only my one had this problem then while I was searching in internet to find some solution to this I also saw some other people telling the same problem from this same model laptop. so please someone tell a solution for this issue.

thank you.

3 REPLIES 3
HP Recommended
HP Recommended

@AJAY711

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • 1. Go to Start, search for Device Manager, and open this result.
  • 2. Expand batteries.
  • 3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.
  • 4. Shut down the computer. 
  • 5. Disconnect the charger.
  • 6. Remove the battery.
  • 7. Hold down the power button for 1 minute.
  • 8. Insert the battery only.
  • 9. Attempt to turn the battery on.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

HP Recommended

how should i remove the battery please elaborate the step

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