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‎05-15-2022 01:05 PM - edited ‎05-15-2022 01:18 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hi, I bought a pavilion a few months ago. But sometimes a puny sound comes from the speaker when you are at the game or surfing the Internet. It has not been possible to solve this problem. Is there a technical problem, thanks for your help

 16-a0029nt

Category:
1 REPLY 1

‎05-15-2022 03:04 PM

HP Recommended

@Ayberkmly 

 

Please perform a clean install Audio software/driver, this should help.


   (a) Download the following driver and save on your computer,
                     https://ftp.hp.com/pub/softpaq/sp112001-112500/sp112344.exe

   (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
   (c) Right click downloaded file and select Run as administrator,
   (d) Reboot again.


Regards.

BH
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