• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎12-05-2023 06:13 AM - last edited on ‎12-05-2023 09:53 AM by Retired

HP Recommended
Product: OMEN 17.3 inch Gaming Laptop PC 17-ck2000 (70W99AV)

Dear Sir or Madam

I hope you're doing well 
I have a problem with the touchpad.
I have never seen a problem like this before.
I bought another laptop from HP and I did not have this problem.
I only had this problem with this laptop 'HP OMEN 17'
Suddenly,White spots appeared on the touchpad.I have attached the pictures to you in a PDF file,and these spots are like the paint on the device disappearing! 
Fortunately,as of this moment,the spots are only in this area 'Touchpad'.Can you tell me what this is or where I can go to have or paint checked? Because I don't know what to do...
I purchased this laptop on november 22nd. like new laptop and the white spots only in that are maybe the problem from Laptop paint ! I want explanation ...
 
Thanks in advance
 
Kind regards,
[Personal Information Removed]
 
2.jpeg3.jpeg4.jpeg5.jpeg6.jpeg7.jpeg
 
 
 
 
 
 

1.jpeg

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.