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Evans4
Level 1
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Solved!

unable to access my bluetooth

HP Recommended
HP OMEN Notebook - 15-5010nr (ENERGY STAR)
Microsoft Windows 10 (64-bit)

I haven't been able to access my bluetooth for a very long time. I am unable to toggle my bluetooth on or off and even in device manager i cant find my bluetooth driver. I can only see my bluetooth driver in device manager if only i select the show hidden devices option. I have opened the hp website, typed my laptop serial number and i am still unable to find my bluetooth. Usually with other laptops, you can find your bluetooth driver under the Driver network option but i cant find driver network with my laptop. I used to have bluetooth but it just dissappeared. please i need help

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banhien
Level 19
Level 19
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Message 2 of 4
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@Evans4 

 

Your machine has Intel 7260 wifi+Bluetooh 4.0 card. Did you upgrade your machine ? There is no Windows 10 drivers for Intel 7260 adapter on its support site

 

       https://support.hp.com/us-en/drivers/selfservice/hp-omen-15-5000-notebook-pc/7281265

 

Please download and install

 

        https://downloadcenter.intel.com/product/75439/Intel-Dual-Band-Wireless-AC-7260

 

Regards.

 

     

BH
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banhien
Level 19
Level 19
92,676 92,554 11,978 25,537
Message 2 of 4
Flag Post
HP Recommended

@Evans4 

 

Your machine has Intel 7260 wifi+Bluetooh 4.0 card. Did you upgrade your machine ? There is no Windows 10 drivers for Intel 7260 adapter on its support site

 

       https://support.hp.com/us-en/drivers/selfservice/hp-omen-15-5000-notebook-pc/7281265

 

Please download and install

 

        https://downloadcenter.intel.com/product/75439/Intel-Dual-Band-Wireless-AC-7260

 

Regards.

 

     

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.



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Evans4
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i still can't see my bluetooth. its like nothing happened

 

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Evans4
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it worked now. there was an application interrupting the normal functioning of the bluetooth

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