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‎02-09-2022 06:34 PM - edited ‎02-09-2022 06:34 PM

HP Recommended
Product: HP Pavilion Gaming 15-dk10000 Laptop PC (8WQ70AV)
Operating System: Microsoft Windows 11

hello 😃

i have a weird problem that is i have bought my laptop in 26/5/2021

and when i download hp support assistant and check warranty date i found it start on 10/11/2020

and ended in 09/12/2021

what is the problem ??!

Category:
1 REPLY 1

‎02-09-2022 06:51 PM

HP Recommended

Hi:

 

HP starts the warranty clock ticking the minute the PC leaves the assembly plant, so the longer the PC sits unsold somewhere, the less time remains on the warranty.

 

HP has a process for you to get the warranty start date corrected to the date you purchased the notebook.

 

There are two ways to do that:

 

1. Submit an online warranty dispute form.

 

HP PCs, printers - Dispute a warranty status | HP® Customer Support

 

2. Contact HP support and submit a warranty dispute.

 

Contact HP | HP® Official Site

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