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‎11-26-2022 06:27 PM

HP Recommended

Just bought this laptop today on Black Friday from Shoppers Drugmart in Niagara Falls and battery wont charge. So I started to do update then diagnostic and HP Assistant say battery need to be replace. And then I find out warranty started in Nov  2019. But today is November 26th, 2022 and we just bought this laptop around 9am today. Please fix this so we can do RMA for battery. I knew we should have stuck with Asus. Been more 3 yrs since I last own HP laptop. or recommend your brand to m

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1 REPLY 1

‎11-30-2022 05:02 AM

HP Recommended

@anh2lam

 

Welcome to the HP support community.

 

I understand that you want to update the warranty, I am glad to assist you.

You might have to raise a warranty dispute to update the warranty.

Here is the link:- Click here

Follow the steps mentioned in this HP document to fix the battery issue:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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