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‎09-04-2022 06:17 AM

HP Recommended
Product: OMEN by HP 15-dc1092tx
Operating System: Microsoft Windows 11

we're having trouble connecting to our cloud services. please reload the omen gaming hub to try again. this message is showing me in my omen gaming app I don't know how to reload the game so kindly help me with this error the new update is not so good so make some changes to that.  thank you 

Category:
1 REPLY 1

‎09-04-2022 01:39 PM

HP Recommended

Hello @Palash57 

Sorry to hear that you are having problems ... I would like to help you.

 

I want the check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> copy/paste to following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

 

(2) Start windows <device manager>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

 

(3) Please report your results

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