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flabby
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Message 1 of 2
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Flag Post

when holding keyboard buttons, laptop releases itself

HP Recommended
HP OMEN15-AX206
Microsoft Windows 10 (64-bit)
 

While gaming, I noticed that when i hold down up arrow after couple seconds it releases itself. even if i continue to hold it, it just stops working. like it loses connection. 

And it doesn't happen in only one game, it happens everywhere. 

Its happening with L SHIFT as well, so might be with every other button, I haven't checked yet.

 

 

 

I tried  to change everything in keyboard settings, and in ease of access for keyboard. any suggestions how could i fix the problem?

 

I tried filter keys on, and off.... nothing. for now i have everything off in ease of access.

 

 

 

 

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@flabby
Thank you for posting on the HP Support Community.

 

I appreciate your efforts to try and resolve the issue and this sounds like a hardware related issue with the keyboard.

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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