cancel
Showing results for 
Search instead for 
Did you mean: 
Matmot07
New member
5 3 0 0
Message 1 of 8
150
Flag Post

when opening the omed app the light studio option does not appear

HP Recommended
Pavilion gaming 16

when opening the omed app the light studio option does not appear

7 REPLIES 7
Photoray002
Level 15
Level 15
12,551 12,335 1,294 4,124
Message 2 of 8
Flag Post
HP Recommended

Hello @Matmot07 

That isn't a function that the Pavilions have since they don't have RGB lighting. Their keyboards only come in one color. That is why the Light Studio does not appear.

 

Unless you are trying to use an external HP device that does?

Reply
0 Kudos
Matmot07
Author
New member
5 3 0 0
Message 3 of 8
Flag Post
HP Recommended

but in the photos you can see the green keyboard

Reply
0 Kudos
Photoray002
Level 15
Level 15
12,551 12,335 1,294 4,124
Message 4 of 8
Flag Post
HP Recommended

You have one color, correct?  what color is your keyboard lights currently?

Also post the full product number of your laptop so I can look up its specs.


Press Control/Alt/S for the information menu in windows
Or
Go to the Start menu and scroll to H > HP Help and then Support > HP Support Assistant.
Open the program and click on your computer in the list.


The 7 digit Product Number will be listed in both those places.

 

Reply
0 Kudos
Matmot07
Author
New member
5 3 0 0
Message 5 of 8
Flag Post
HP Recommended

the color is white 

 

Laptop-G23IUJ8M

Reply
0 Kudos
Photoray002
Level 15
Level 15
12,551 12,335 1,294 4,124
Message 6 of 8
Flag Post
HP Recommended

Sorry wrong number. Maybe you made a typo?

 

Again.... HP Product Number is a 7 digit number. You have 8.


Press Control/Alt/S for the information menu in windows
Or
Go to the Start menu and scroll to H>HP Help and Support>HP Support Assistant.
Open the program and click on your computer in the list.
The 7 digit Product Number will be listed in both those places.

Reply
0 Kudos
Matmot07
Author
New member
5 3 0 0
Message 7 of 8
Flag Post
HP Recommended

1C4S4EA#ABZ

Reply
0 Kudos
Photoray002
Level 15
Level 15
12,551 12,335 1,294 4,124
Message 8 of 8
Flag Post
HP Recommended

OK thanks. Your full model number is HP Pavilion Gaming Laptop - 16-a0020nl.

 

The models in that series come with 4 different keyboards. Ghost White, Violet, Acid Green and one with white but no backlight.

They are static LEDs, meaning they do not change.

 

According to HP's documents, you model comes with the Ghost White backlight keyboard.

 

 

HP's packaging will include a photo of only one of their models for all boxes and it appears they used the green one. You have to read the actual specification details on the box to know what you are actually getting.

 

You could always try taking it back to the store you purchased from if you are not satisfied.

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation