when opening the omed app the light studio option does not appear

[Matmot07]

when opening the omed app the light studio option does not appear

[Photoray002]

Hello @Matmot07 

That isn't a function that the Pavilions have since they don't have RGB lighting. Their keyboards only come in one color. That is why the Light Studio does not appear.

Unless you are trying to use an external HP device that does?

[Matmot07]

but in the photos you can see the green keyboard

[Photoray002]

You have one color, correct?  what color is your keyboard lights currently?

Also post the full product number of your laptop so I can look up its specs.

Press Control/Alt/S for the information menu in windows
Or
Go to the Start menu and scroll to H > HP Help and then Support > HP Support Assistant.
Open the program and click on your computer in the list.

The 7 digit Product Number will be listed in both those places.

[Matmot07]

the color is white 

Laptop-G23IUJ8M

[Photoray002]

Sorry wrong number. Maybe you made a typo?

Again.... HP Product Number is a 7 digit number. You have 8.

Press Control/Alt/S for the information menu in windows
Or
Go to the Start menu and scroll to H>HP Help and Support>HP Support Assistant.
Open the program and click on your computer in the list.
The 7 digit Product Number will be listed in both those places.

[Matmot07]

1C4S4EA#ABZ

[Photoray002]

OK thanks. Your full model number is HP Pavilion Gaming Laptop - 16-a0020nl.

The models in that series come with 4 different keyboards. Ghost White, Violet, Acid Green and one with white but no backlight.

They are static LEDs, meaning they do not change.

According to HP's documents, you model comes with the Ghost White backlight keyboard.

HP's packaging will include a photo of only one of their models for all boxes and it appears they used the green one. You have to read the actual specification details on the box to know what you are actually getting.

You could always try taking it back to the store you purchased from if you are not satisfied.