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Mehmet12
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Message 1 of 3
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while playing games, the screen turns off instantly

HP Recommended
HP Pavilion Gaming Laptop 15-cx0038nt
Microsoft Windows 10 (64-bit)

Sometimes while the playing game , the screen turns off at once, but the game sounds keep coming back. I just close and open the laptop cover to bring the screen off. I couldn't find a solution. I'm waiting for urgent help.

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Mehmet12
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Message 2 of 3
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Sometimes while the playing game , the screen turns off at once, but the game sounds keep coming back. I just close and open the laptop cover to bring the screen off. I couldn't find a solution. I'm waiting for urgent help.

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praveen196
HP Support Agent
HP Support Agent
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Message 3 of 3
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HP Recommended

@Mehmet12 Welcome to HP Community!

 

I understand that while playing games, the screen turns off instantly.

 

Do not worry. I will try to fix the issue.

 

Is it happening with a particular game or all games?

 

Please perform the below steps and check.

 

Try updating the computer, this will install the latest updates -

 

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

Please uninstall the graphics driver and reinstall the driver and update the BIOS.

 

Please click the below link to download the driver.

 

https://support.hp.com/us-en/drivers

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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