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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎04-06-2022 04:38 AM

HP Recommended
Product: HP Pavilion 15.6 inch Gaming Laptop PC 15-ec2000 (2P6B1AV)
Operating System: Microsoft Windows 11

please help me, i have problem playing games stuttering and audio glitches.how to fix this?

 

Product: HP Pavilion 15.6 inch Gaming Laptop PC 15-ec2000 (2P6B1AV

 

Category:
5 REPLIES 5

‎04-09-2022 07:24 AM

HP Recommended

Hi@Vinz73,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing audio issues with the HP Pavilion 15.6 Inch Gaming Laptop PC.

 

I have a few recommendations 

  • Update your Notebook computer to the latest BIOS from HP.COM.
  • Make sure the Windows and HP support assistant updates are up to date. 
  • Try updating the Audio drivers and check if it works.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

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‎04-10-2022 10:30 AM

HP Recommended

the latest bios version f.12 is not compatible on my device , hp support assistant and audio drivers are all updated. still stuttering all games when i play about 1hr or 30mins freezing 3 seconds and audio robotic.

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‎04-11-2022 08:03 AM

HP Recommended

Hi@Vinz73,

 

Thank you for responding, I appreciate your time and effort.

 

Try doing Reset PC Keep my files from windows and check if it works. 

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

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‎04-11-2022 10:17 AM

HP Recommended

I had already done that hp cloud recovery and windows reset but it did not resolve the issue. Maybe this  needs bios update for amd ryzen cpu

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‎04-11-2022 10:25 AM

HP Recommended

Hi@Vinz73,

 

Thank you for responding, I appreciate your time and effort.

 

I would request you to contact our HP Support and our Support Engineers should be able to Remote into your computer and sort this out. HP Support can be reached by clicking on the following link https://www.hp.com/contacthp/
 

For any hardware issue or repair please click on the link Phone Assist Worldwide

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

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