y HP Victus Laptop is facing a major physical flaw near the right hinge of the screen

[dileep812]

My HP Victus Laptop is facing a major physical flaw near the right hinge of the display lid. The hinge area is tearing up the plastic lid, splitting it up into 2  different sections. I have attached photos of the problem below. More importantly, I am surprised that this issue came up a few months after my device got out of warranty (Expired 29-06-2023).  I am tagging this issue as important because the device display is potentially getting damaged every time I open or close the lid. 

I have done my research and have found that this is a common problem in other units of Victus and Envy series laptops. I upgraded from an old HP laptop to Victus series because I trusted the brand but I am utterly shocked how this type of serious issue got slipped out of manufacturers' hands. Moreover, I have a hard time believing that this issue popped up exactly after my warranty expired! This makes me question if this was already a planned event by HP.

I am highlighting another post in which a Victus user posts  EXACTLY SAME ISSUE - https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/hp-victus-laptop-screen-cover-bulging...

Here is another post with SAME ISSUE - https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/HP-VICTUS-16-1-HINGE-ISSUE/m-p/865094...

As per my judgement and evidence from other posts and replies, I am safely pointing out that this is an inbuilt issue with Victus, courtesy of the manufacturers of  HP. If tomorrow, my laptop display gets broken because of complications of this issue, HP will charge me huge sums of money, saying that I broke the screen and the device is out of warranty

I hope my message is heard and seen loud and clear through this post/ raised concern. I have done my duty of reporting an inherent flaw in your design of the laptop, due to which the hinge area is tearing up the plastic lid of the display, splitting it up into 2 different sections. I sincerely request to initiate a fix to my problem, replace or repair whatever component is responsible for this issue. This is an issue that came with this laptop and for that reason, I don't expect HP to charge me anything, More Importantly, if left unaddressed, my display will eventually get broken due to this hinge/lid casing problem and ultimately I have to suffer a huge loss. 

[zoey7886]

@dileep812, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding broken right hinge of your laptop! 

We understand your concern with the hinge and we'll elevate this case to the concerned team for assistance, we need a few of your details to get this done and the same cannot be shared in a public platform, kindly check your inbox using the envelope icon next to your profile or by clicking here

Take care, and have an amazing day!  

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