03-24-2017 10:35 AM
I have a problem with the BIOS password of my laptop. At least one or two months ago it works without a password but no, yes, it have one. I'm not pretty sure what really hapens.
My BIOS password error code is the next: 8CG5240TB4
My laptop model is: HP OMEN 15-5001laIC:1000M-7260NG.
PD: I'm sorry if this is not the correct topic and about my english.
03-25-2017 08:42 AM
Thanks taking an interest in the HP forums. A very good day to you. :) I understand that you require assistance regarding the bios password of the computer. It will be a genuine pleasure to help you. :)
Good description of the issue before posting. Kudos to you on that score. :) . You are a valued HP customer and it is a privilege to share this platform with you. :)
For better clarity and to assist you better, I would require more information regarding this:
- Did you add a bios password for security purposes?
For further assistance in this regard, please contact HP phone support by following these steps:
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.
They will be happy to assist you immediately.
Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. :) Please reach out for any issues and I'll be there to assist you. :)
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.
If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. :)
Take care now and have a splendid week ahead. :)
I am an HP Employee