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Honor Student
Posts: 2
Member Since: ‎03-12-2018
Message 1 of 4 (603 Views)
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Can't uninstall or install new version of Support Assistant; current version not working.

Product Name: Pavillion H8-1160T
Operating System: Microsoft Windows 10 (64-bit)

I'm having a problem with Support Assistant.  I checked the forum, but there doesn't seem to be a previous entry working with my problem.  SA stops working.  I can't uninstall it because it is missing an "msi" file and I can't install a new version over the old one, it tells me the a "featuring I am trying to use is not available, followed by the address C:\ProgramData\{1816578-115C-4DC0-9EC2-FF891}.

 

I am wondering if anyone else has run into this and if there is a successful fix for it.  If anyone can help, I'd greatly appreciate it.

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Accepted Solution

Re: Can't uninstall or install new version of Support Assistant; current version not working.

@Jmaynard10

 

General procedure to remove:

 

Control Panel > icon view > Programs and Features >

Scroll down, find, Uninstall the HP Support Assistant

After the uninstall is completed, Restart the computer and log in

 

No Joy?

 

 

Use an "Uninstaller" program to get rid of stubborn software

 

From Microsoft – for Windows 7, Windows 8.1, Windows 10

Fix problems that block programs from being installed or removed

 

Another "uninstall" option:

Revo Uninstaller (Free version)

 

 

Install a fresh copy of the HPSA program

 

 

Download:

HP Support Assistant

 

  • If you have ‘Admin’ control, you may highlight the package and “double-click” to install it, else Right-Click, select run as Administrator and install.

 

HP PCs - Using HP Support Assistant (Windows 10, 8, 7)

HP PCs - Troubleshooting HP Support Assistant (Windows 10, 8)

 

 

Click Thumbs Up on a post to say Thank You!

 

Answered? Click post "Accept as Solution" to help others find it.

 

 

 

 

 

 

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Provost
Posts: 18,633
Member Since: ‎04-14-2009
Message 2 of 4 (593 Views)

Re: Can't uninstall or install new version of Support Assistant; current version not working.

@Jmaynard10

 

General procedure to remove:

 

Control Panel > icon view > Programs and Features >

Scroll down, find, Uninstall the HP Support Assistant

After the uninstall is completed, Restart the computer and log in

 

No Joy?

 

 

Use an "Uninstaller" program to get rid of stubborn software

 

From Microsoft – for Windows 7, Windows 8.1, Windows 10

Fix problems that block programs from being installed or removed

 

Another "uninstall" option:

Revo Uninstaller (Free version)

 

 

Install a fresh copy of the HPSA program

 

 

Download:

HP Support Assistant

 

  • If you have ‘Admin’ control, you may highlight the package and “double-click” to install it, else Right-Click, select run as Administrator and install.

 

HP PCs - Using HP Support Assistant (Windows 10, 8, 7)

HP PCs - Troubleshooting HP Support Assistant (Windows 10, 8)

 

 

Click Thumbs Up on a post to say Thank You!

 

Answered? Click post "Accept as Solution" to help others find it.

 

 

 

 

 

 

Kind Regards,
Dragon-Fur
Honor Student
Posts: 2
Member Since: ‎03-12-2018
Message 3 of 4 (577 Views)

Re: Can't uninstall or install new version of Support Assistant; current version not working.

Dragon-Fur,

 

Thanks for the link to the uninstall software.  That took care of my issue.  I really appreciate the help.

Provost
Posts: 18,633
Member Since: ‎04-14-2009
Message 4 of 4 (575 Views)

Re: Can't uninstall or install new version of Support Assistant; current version not working.

@Jmaynard10

 

You are welcome.

 

Happy Computing!

 

Thank you for participating in the HP Community Forum.

We are a community of HP enthusiasts dedicated to supporting HP technology.

 

Kind Regards,
Dragon-Fur
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation