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Mae64 Top Student
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Message 1 of 10
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Fraud, I think I have just been taken for HP help and it was not HP tech.

HP 15-be100 Notebook PC
Microsoft Windows 8.1 (32-bit)

I called phone number that came up for HP support and was told I had virus and cost me over $500 to fix, I think this was false and not HP  how do I contact HP or someone to help me?

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Distinguished Professor
Distinguished Professor
5905 200 512
Message 2 of 10
948
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Fraud, I think I have just been taken for HP help and it was not HP tech.

Hi

 

A local police report?

 

 

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Mae64 Top Student
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Message 3 of 10
938
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Fraud, I think I have just been taken for HP help and it was not HP tech.

How do I find out if the tech that I talked to is Hp or fraud.

 

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Distinguished Professor
Distinguished Professor
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Message 4 of 10
937
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Fraud, I think I have just been taken for HP help and it was not HP tech.

Hi

 

A moderator may take some details from you, but it does sound like a criminal act to me.

 

Can you stop / trace the payment?

 

 

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Mae64 Top Student
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Message 5 of 10
935
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Fraud, I think I have just been taken for HP help and it was not HP tech.

I could try and stop payment this morning, it is only  3 30 am,  how can I be sure it was not HP tech?  The invoice says Globaltech. 

 

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Distinguished Professor
Distinguished Professor
5905 200 512
Message 6 of 10
930
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Fraud, I think I have just been taken for HP help and it was not HP tech.

Hi

 

STOP the payment.

 

Run Malwarebytes.

 

If it ws genuine, you can always re-pay later.

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Mae64 Top Student
Top Student
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Message 7 of 10
928
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Fraud, I think I have just been taken for HP help and it was not HP tech.

Ok, I will start with stopping payment.  Thank You, this is all new to me.

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Distinguished Professor
Distinguished Professor
5905 200 512
Message 8 of 10
925
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Fraud, I think I have just been taken for HP help and it was not HP tech.

Prego.

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PhD Student
PhD Student
1517 29 60
Message 9 of 10
874
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Fraud, I think I have just been taken for HP help and it was not HP tech.

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Mae64 Top Student
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Message 10 of 10
862
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Fraud, I think I have just been taken for HP help and it was not HP tech.

The scam that I had happen was not from the tech calling me, I went on HP web for a problem with my HP printer and the phone number from that HP web that I called was not HP tech but told me he was, how do you trust HP web?

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