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Top Student
Posts: 5
Member Since: ‎01-11-2018
Message 1 of 10 (940 Views)

Fraud, I think I have just been taken for HP help and it was not HP tech.

Product Name: HP 15-be100 Notebook PC
Operating System: Microsoft Windows 8.1 (32-bit)

I called phone number that came up for HP support and was told I had virus and cost me over $500 to fix, I think this was false and not HP  how do I contact HP or someone to help me?

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Distinguished Professor
Distinguished Professor
Posts: 5,905
Member Since: ‎09-07-2017
Message 2 of 10 (939 Views)

Re: Fraud, I think I have just been taken for HP help and it was not HP tech.

Hi

 

A local police report?

 

 

Top Student
Posts: 5
Member Since: ‎01-11-2018
Message 3 of 10 (929 Views)

Re: Fraud, I think I have just been taken for HP help and it was not HP tech.

How do I find out if the tech that I talked to is Hp or fraud.

 

Distinguished Professor
Distinguished Professor
Posts: 5,905
Member Since: ‎09-07-2017
Message 4 of 10 (928 Views)

Re: Fraud, I think I have just been taken for HP help and it was not HP tech.

Hi

 

A moderator may take some details from you, but it does sound like a criminal act to me.

 

Can you stop / trace the payment?

 

 

Top Student
Posts: 5
Member Since: ‎01-11-2018
Message 5 of 10 (926 Views)

Re: Fraud, I think I have just been taken for HP help and it was not HP tech.

I could try and stop payment this morning, it is only  3 30 am,  how can I be sure it was not HP tech?  The invoice says Globaltech. 

 

Distinguished Professor
Distinguished Professor
Posts: 5,905
Member Since: ‎09-07-2017
Message 6 of 10 (921 Views)

Re: Fraud, I think I have just been taken for HP help and it was not HP tech.

Hi

 

STOP the payment.

 

Run Malwarebytes.

 

If it ws genuine, you can always re-pay later.

Top Student
Posts: 5
Member Since: ‎01-11-2018
Message 7 of 10 (919 Views)

Re: Fraud, I think I have just been taken for HP help and it was not HP tech.

Ok, I will start with stopping payment.  Thank You, this is all new to me.

Distinguished Professor
Distinguished Professor
Posts: 5,905
Member Since: ‎09-07-2017
Message 8 of 10 (916 Views)

Re: Fraud, I think I have just been taken for HP help and it was not HP tech.

Prego.

PhD Student
Posts: 1,508
Member Since: ‎10-03-2009
Message 9 of 10 (865 Views)

Re: Fraud, I think I have just been taken for HP help and it was not HP tech.

Top Student
Posts: 5
Member Since: ‎01-11-2018
Message 10 of 10 (853 Views)

Re: Fraud, I think I have just been taken for HP help and it was not HP tech.

The scam that I had happen was not from the tech calling me, I went on HP web for a problem with my HP printer and the phone number from that HP web that I called was not HP tech but told me he was, how do you trust HP web?

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