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Top Student
Posts: 5
Member Since: ‎01-11-2018
Message 1 of 10 (721 Views)

Fraud, I think I have just been taken for HP help and it was not HP tech.

Product Name: HP 15-be100 Notebook PC
Operating System: Microsoft Windows 8.1 (32-bit)

I called phone number that came up for HP support and was told I had virus and cost me over $500 to fix, I think this was false and not HP  how do I contact HP or someone to help me?

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Distinguished Professor
Distinguished Professor
Posts: 4,635
Member Since: ‎09-07-2017
Message 2 of 10 (720 Views)

Re: Fraud, I think I have just been taken for HP help and it was not HP tech.

Hi

 

A local police report?

 

 

I am not the voice of reason, nor the fount of all knowledge,
more like Pythia, the priestess of Apollo.

Her answers, usually cryptic, could determine the course of everything,
mine more unintelligible than cryptic, but still just as valid.
Top Student
Posts: 5
Member Since: ‎01-11-2018
Message 3 of 10 (710 Views)

Re: Fraud, I think I have just been taken for HP help and it was not HP tech.

How do I find out if the tech that I talked to is Hp or fraud.

 

Distinguished Professor
Distinguished Professor
Posts: 4,635
Member Since: ‎09-07-2017
Message 4 of 10 (709 Views)

Re: Fraud, I think I have just been taken for HP help and it was not HP tech.

Hi

 

A moderator may take some details from you, but it does sound like a criminal act to me.

 

Can you stop / trace the payment?

 

 

I am not the voice of reason, nor the fount of all knowledge,
more like Pythia, the priestess of Apollo.

Her answers, usually cryptic, could determine the course of everything,
mine more unintelligible than cryptic, but still just as valid.
Top Student
Posts: 5
Member Since: ‎01-11-2018
Message 5 of 10 (707 Views)

Re: Fraud, I think I have just been taken for HP help and it was not HP tech.

I could try and stop payment this morning, it is only  3 30 am,  how can I be sure it was not HP tech?  The invoice says Globaltech. 

 

Distinguished Professor
Distinguished Professor
Posts: 4,635
Member Since: ‎09-07-2017
Message 6 of 10 (702 Views)

Re: Fraud, I think I have just been taken for HP help and it was not HP tech.

Hi

 

STOP the payment.

 

Run Malwarebytes.

 

If it ws genuine, you can always re-pay later.

I am not the voice of reason, nor the fount of all knowledge,
more like Pythia, the priestess of Apollo.

Her answers, usually cryptic, could determine the course of everything,
mine more unintelligible than cryptic, but still just as valid.
Top Student
Posts: 5
Member Since: ‎01-11-2018
Message 7 of 10 (700 Views)

Re: Fraud, I think I have just been taken for HP help and it was not HP tech.

Ok, I will start with stopping payment.  Thank You, this is all new to me.

Distinguished Professor
Distinguished Professor
Posts: 4,635
Member Since: ‎09-07-2017
Message 8 of 10 (697 Views)

Re: Fraud, I think I have just been taken for HP help and it was not HP tech.

Prego.

I am not the voice of reason, nor the fount of all knowledge,
more like Pythia, the priestess of Apollo.

Her answers, usually cryptic, could determine the course of everything,
mine more unintelligible than cryptic, but still just as valid.
PhD Student
Posts: 1,493
Member Since: ‎10-03-2009
Message 9 of 10 (646 Views)

Re: Fraud, I think I have just been taken for HP help and it was not HP tech.

Top Student
Posts: 5
Member Since: ‎01-11-2018
Message 10 of 10 (634 Views)

Re: Fraud, I think I have just been taken for HP help and it was not HP tech.

The scam that I had happen was not from the tech calling me, I went on HP web for a problem with my HP printer and the phone number from that HP web that I called was not HP tech but told me he was, how do you trust HP web?

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