Fraud, I think I have just been taken for HP help and it was not HP tech.

[Mae64]

I called phone number that came up for HP support and was told I had virus and cost me over $500 to fix, I think this was false and not HP  how do I contact HP or someone to help me?

[CF4]

Hi

A local police report?

[Mae64]

How do I find out if the tech that I talked to is Hp or fraud.

[CF4]

Hi

A moderator may take some details from you, but it does sound like a criminal act to me.

Can you stop / trace the payment?

[Mae64]

I could try and stop payment this morning, it is only  3 30 am,  how can I be sure it was not HP tech?  The invoice says Globaltech. 

[CF4]

Hi

STOP the payment.

Run Malwarebytes.

If it ws genuine, you can always re-pay later.

[Mae64]

Ok, I will start with stopping payment.  Thank You, this is all new to me.

[CF4]

Prego.

[Dennis_Handly]

Please read: How to Avoid Tech Support Phone Scams

https://h30434.www3.hp.com/t5/Forum-Feedback-Suggestions/How-to-Avoid-Tech-Support-Phone-Scams/td-p/...

[Mae64]

The scam that I had happen was not from the tech calling me, I went on HP web for a problem with my HP printer and the phone number from that HP web that I called was not HP tech but told me he was, how do you trust HP web?