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Honor Student
Posts: 3
Member Since: ‎10-29-2017
Message 1 of 6 (346 Views)
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HP Support Assistant Not Working

Product Name: HP Pavilion All in One PC 23-q
Operating System: Microsoft Windows 10 (64-bit)

HP Support Assistant is not working. Below is a screen shot of what I get when I click on the assistant. I have uninstalled and re-installed twice. Any help, other than re-install the assistant, would be appreciated.

 HP Assistant.jpg

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Re: HP Support Assistant Not Working

Thanks for the reply, please uninstall HPSA using the uninstall tool again. 

Make sure all the windows updates are installed. 

Create a new user account on your computer with admin rights.

Login to the new account and install it back and check. 

 

Keep me posted. 

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HP Support Agent
Posts: 7,874
Member Since: ‎10-12-2016
Message 2 of 6 (314 Views)

Re: HP Support Assistant Not Working

Greetings @CharlesDM

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you have reinstalled HP Support Assistant and it is not responding, is that right?

Not to worry, I will be glad to assist you. 

Have you made any hardware changes on your computer?

 

Request you download the uninstall tool from Microsoft available at this link

Close all the applications open your computer. 

Use the uninstaller to remove HPSA from your computer. 

Press Win + R keys on your keyboard to bring up the Run dialog box. 

Type %temp% and hit enter. 

This would bring up the temp folder. 

Delete all the files listed there. 

You might not be able to delete few of them, ignore those files. 

Restart your computer. 

Download and install HPSA from this webpage

 

You can refer to this HP Article for other troubleshooting steps in resolving issues with HPSA. 

 

Keep me posted. Good Luck. 

Chimney_83
I am an HP Employee

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Honor Student
Posts: 3
Member Since: ‎10-29-2017
Message 3 of 6 (303 Views)

Re: HP Support Assistant Not Working

It did not work. Same problem.

 

I have not made any changes to my hardware, or software, between the time HPSA last worked and when this problem started.

HP Support Agent
Posts: 7,874
Member Since: ‎10-12-2016
Message 4 of 6 (290 Views)

Re: HP Support Assistant Not Working

Thanks for the reply, please uninstall HPSA using the uninstall tool again. 

Make sure all the windows updates are installed. 

Create a new user account on your computer with admin rights.

Login to the new account and install it back and check. 

 

Keep me posted. 

Chimney_83
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

Honor Student
Posts: 3
Member Since: ‎10-29-2017
Message 5 of 6 (283 Views)

Re: HP Support Assistant Not Working

 

Chimney_83

 

HPSA is now working normally. I did not create a new user account, instead, and this may have had the same effect as creating a new user account, when I uninstalled HPSA, when the popup asked if I wanted to keep my settings in case I was going to re-install HPSA, I clicked no instead of yes, then rebooted and then reinstalled the Support Assistant.

 

All is right with the world again.

 

Thanks for all the help.

 

--Charles Mooney

HP Support Agent
Posts: 7,874
Member Since: ‎10-12-2016
Message 6 of 6 (265 Views)

Re: HP Support Assistant Not Working

Thanks for the reply and glad that the issue is resolved.

 

Please do post your technical queries on our Forums for assistance. 

Chimney_83
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

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