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Top Student
Posts: 5
Member Since: ‎09-13-2016
Message 1 of 3 (1,190 Views)

HP Support Assitant

Product Name: HP Notebook
Operating System: Microsoft Windows 10 (64-bit)

HP Support Assistant stopped working so I followed the guidance and reloaded HP Support Assistant.

HP Support Assistant now opens but when I check for Updates and messages it does not appear to complete, as only conecting to HP server is ticked all others have a cross.

It appears to me that it is not picking up messages or updates can you let me know what needs to be done to correct this.

Regards

John Cordwell

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HP Support Agent
Posts: 3,304
Member Since: ‎08-03-2016
Message 2 of 3 (1,180 Views)

Re: HP Support Assitant

Hi @JohnCordwell. Welcome to HP Support forums.  Please let me know how the Support assistant program was reinstalled?

Was it online download or through the recovery manager?

 

Meanwhile follow the link below to troubleshoot the issue

 

http://hp.care/2bJAkp9

 

Let me know if that helped.

 

Resolv_S
Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

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Top Student
Posts: 5
Member Since: ‎09-13-2016
Message 3 of 3 (1,172 Views)

Re: HP Support Assitant

I used an online download

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