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Top Student
Posts: 5
Member Since: ‎09-13-2016
Message 1 of 3 (1,277 Views)

HP Support Assitant

Product Name: HP Notebook
Operating System: Microsoft Windows 10 (64-bit)

HP Support Assistant stopped working so I followed the guidance and reloaded HP Support Assistant.

HP Support Assistant now opens but when I check for Updates and messages it does not appear to complete, as only conecting to HP server is ticked all others have a cross.

It appears to me that it is not picking up messages or updates can you let me know what needs to be done to correct this.


John Cordwell

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HP Support Agent
Posts: 3,304
Member Since: ‎08-03-2016
Message 2 of 3 (1,267 Views)

Re: HP Support Assitant

Hi @JohnCordwell. Welcome to HP Support forums.  Please let me know how the Support assistant program was reinstalled?

Was it online download or through the recovery manager?


Meanwhile follow the link below to troubleshoot the issue


Let me know if that helped.


Glad to help you. I work for HP

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Top Student
Posts: 5
Member Since: ‎09-13-2016
Message 3 of 3 (1,259 Views)

Re: HP Support Assitant

I used an online download

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