Having trouble signing in? Try this!
Post new question
Question
Reply
 
Highlighted
Student
Posts: 1
Member Since: ‎04-14-2018
Message 1 of 2 (597 Views)

HP laptop wipe restoration

Product Name: m6-k010dx
I had my computer wiped for viruses and personally security, but now whenever I try to boot it up with a windows iso on a memory stick, it deletes the OS and won't boot up. What exactly operating system do I need for this laptop to restore it, and how do I go about doing so?
Reply
0 Kudos
Distinguished Professor
Distinguished Professor
Posts: 5,905
Member Since: ‎09-07-2017
Message 2 of 2 (568 Views)

Re: HP laptop wipe restoration

Hi

 

You cant install a Windows .iso, it needs to be extracted/expanded onto a DVD/USB.

 

Is there an F11 option?  Can you explain what was wiped and how?

Turn on the computer and repeatedly press the F11 key, about once every second,
until the Choose an option screen is displayed, and then continue.

On the Choose an Option screen, click Troubleshoot, and work your way through the screens.

https://www.microsoft.com/en-us/software-download/windows7
https://www.microsoft.com/en-us/software-download/windows8
https://www.microsoft.com/en-us/software-download/windows10

Expand/Extract/Burn the iso Image onto a DVD/USB as needed.
Microsoft’s Creator Tool will make the required DVD or USB.

 

Was there any software installed to protect from external threats?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation