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Purple4315
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Hp laptop won't fully power on it stops at a black screen that says hp

Hp stream 14

My hp laptop was dead for 3 month. I charged it today and it was fine, I tried a factory data reset and it now just shows a black screen that has hp in the center. Anything is helpful Thank you for your time

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Hp laptop won't fully power on it stops at a black screen that says hp

@Purple4315,

 

Welcome to the HP Support Community!

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c03518165

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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