Hp smart app for Ios , not working since last update and i don't want to lose my documents

[Bukelly]

When i try to launch the app since the last update its not launching !! I tried many solution to solve it except reinstall it because i don't want to lose my documents

[sandytechy20 · Accepted solution]

@Bukelly

Thanks for posting. It is a terrific place to find answers and tips! 

I understand that you are unable to launch the smart app after updating it, I will be delighted to assist you here.

However, I will need a few details to provide an accurate solution,

• Did you get any error while updating the smart app?

Meanwhile, you will have to uninstall and reinstall the smart app to fix this issue.

You can also check if there are any updates pending in the Apple device.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos.

Cheers.

[Bukelly]

Thank you for replying

I can't tell if i had any error while updating because it's automatic
Anyway i will wait till next update because i don't want to lose my documents

Thank you very much

[sandytechy20]

@Bukelly

Thanks for the reply.

I appreciate your time and effort.

Yes, update the app when it ever possible to fix this issue.

Feel free to contact us in future if you need any assistance.

Cheers.

[Bukelly]

Good news

I figured out that all the documents are backed up on the cloud , so i reinstall the app it is working now and i got all my documents back 😃

Thank you for supporting me

[sandytechy20]

@Bukelly

Thanks for writing back to us.

Good to know that you were able to back up the data and reinstall the app and issue is resolved.

Cheers.