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Hp smart won’t launch from iphone. Reinstalled but still ng

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Iphone
iOS

Hp smart won’t launch from iPhone. Prints data ok, but icon won’t launch.  Tried reloading the app but still ng

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HP Support Agent
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Message 2 of 12
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@Alinnh, Welcome to HP Support Community!

 

Update iOS to the most recent version.

  1. From your mobile device, touch the Settings app, and then touch General.

  2. Touch Software Update.

    Your device automatically searches for the latest iOS update.

  3. If an update is available, touch Download and Install, and then follow the on-screen instructions to install the update.

       NOTE:

    For more information about iOS updates, go to Update the iOS on your iPhone, iPad, or iPod touch (in English).

If no update is available, continue to the next step.

After the software update is complete, try to print.

 

Remove the HP SmartApp from your iOS device and restart the printer and the phone.

 

Now, install the HP Smart App and try launching it.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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There were no ios updates. I followed your procedure to no avail.  I  might add that I can print ok from emails etc, but the app briefly tries to launch When the icon is selected. 

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Also I have a c6280 printer.  It’s just that the app won’t launch when selected.  I thought of deleting the app from the ios cloud before reinstalling but I didn’t want to delete my files that live in the cloud.  My reinstalls come from the cloud which may be corrupted.  Any ideas?

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HP Support Agent
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@Alinnh

 

Thanks for replying!

 

What is the iOS version installed on your phone?

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

 

Keep me posted.

 

TEJ1602
I am an HP Employee

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Hp c6280

ios 13.5.1

iphone6s

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Message 7 of 12
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I have the  same experience.

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@Alinnh

 

The mentioned printer is not compatible with HP Smart App. Refer to the document https://support.hp.com/in-en/document/c03722645 fro the list of compatible printers. 

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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That same printer worked fine from the app for years, until recently.  What changed? Ios software or hp app software?

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@Alinnh

 

Will check on this and get back to you.

 

Thanks!

TEJ1602
I am an HP Employee

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